392 Google reviews
Share your experience at Louis Vuitton Kuala Lumpur Pavilion KL with other customers.
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Yen Nguyen
See the photos for yourself. only 1 week and the colour faded and peeled off. 2 weeks in the bag show black stained marks.Complain immediately .Lv told us to fly to kuala lumpur to show the bag for inspection. Refused any exchange.Why dont you fly to us to collect the poor quality bag? Buyer beware.
Dato' Dr Bryant Yap
As a regular LV customer, LV Pavillion has the poorest customer experience of all LV stores. And just when i thought the normal sales persons are not well trained, what amazed me the most was the manager himself being the worst of all. Really facepalm
riana pratiwi
The staff not helping much, he saw me still confuse about picking which perfumes. He just stood still, quiet and not even explaining which one is recommend or convince me to buy more..I bought 3 perfumes (this is a repeat,I already have …
Patricia
I wasn’t expecting much after reading all the bad reviews here, so I was pleasantly surprised by the great service. I did not get the lady’s name but the receipt states Janet L. Very patient with us and show us many different products. We even got refreshments. I will patronise this store again. Good job & Thank you !
Tham Yvonne
I had a very disappointing experience. I felt disrespected throughout my visit. The staff member who was supposed to be serving me suddenly turned away to assist someone else without any explanation or apology. I was not even offered a …
Mikail Laulloo
Went to buy a wallet. Had a very good experience was welcomed and taken care of by a very nice staff member named Sha who at the time of this message is under probation. Was very helpful and kind. Overall really good experience.
Tan swee wah
I had a great experience at the Louis Vuitton store in TRX. The staff member Moon provided excellent service—she was very friendly, patient, and helpful. She even helped me type my name on my LV bag that I bought in Europe. Really appreciate her professionalism and warm service. Thank you, Moon!🙏🙏👍👍 …
Wen Yee Khor
During my visit, I was attended by a female sales associate named Yoyo, whose behavior was highly unprofessional and disappointing. When we showed clear interest in purchasing a silk scarf, she did not offer any assistance or product …
Abhi Rup
I am writing to formally express my disappointment with the service my family and I received today at the Louis Vuitton store in Pavilion. …
Nyak Nadia
Dear Louis Vuitton Customer Team, My name is Nadia, and I am writing to formally lodge a complaint regarding the …