213 Google reviews
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Ali Ib
My partner usually buys me chocs, including Laderach from his overseas trip. So when the store opened in Malaysia, we were regular customers. But the customer service seems to have deteriorated badly. At times when we’re not looking, they’d …
nazzian azhar
Had a wonderful experience at Läderach TRX today! The staff were warm and welcoming, and a special shout-out to Ash who was incredibly helpful. Ash took the time to explain the different chocolates and even recommended some amazing picks. Excellent service and delicious chocolates — definitely coming back again!
Nadiah Mokhtar
Had a pleasant experience purchasing chocolates with the help of a friendly Sales Assistant, Ash. He patiently explained the different types of chocolates and recommended the best-selling options based on my preferences. Overall, it was a great experience and I would definitely recommend stopping by.
Faizzuddin Nabil
I had a wonderful visit to Läderach at The Exchange TRX! The staff, especially Syawal, was incredibly welcoming and knowledgeable. He took the time to explain the different chocolates and even offered me some free samples which were …
Cher Ong
Looks very classy from the outside. Already expect the price to be on the high range. But the service from the staff is not as good as mentioned. They reluctantly answer your questions when they find out you're not capable of buying a lot. …
Pon Poh Yee
Definitely an awesome experience visiting Laderach. We were attended by Ash, and he was extremely patient, knowledgable and friendly. …
Nur Musria
I visited Läderach recently and asked which chocolates have a softer, more liquid-style filling. Unfortunately, the staff member I approached was unable to assist and mentioned that she didn’t know. …
SohnBiz
While the chocolate is clearly premium and priced as such, the customer service was poor. I’ve visited the same store twice and had negative experiences both times. The staff member I encountered this evening showed the same attitude as on …
Mohsin Khan
Me and my wife are addicted to their amazing collection of Dark chocolates. We have been a regular here since they started their outlet in Malaysia. We were attended by Ash - quite knowledgeable and well spoken and he guided us to choose the best of the lot although it felt like my wife would take the entire collection 😬 Good job, Ash!
Norasiah Zulkefli
I visited with my child and my child’s friend to buy some chocolates. We were assisted by Ash and Mus, who provided warm and excellent service. They explained the different types of chocolates and offered me some sample chocolate. Truly appreciated.