Xiaomi Exclusive Service Center Gurney Paragon Mall
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Xiaomi Exclusive Service Center Gurney Paragon Mall at Bukit Bintang
Location: L4.20 & 20A, 163D, 4th Floor, Gurney Paragon Mall, Gurney Dr, 10250 George Town, Penang, Malaysia
Floor 4 · Gurney Paragon Mall
Xiaomi Exclusive Service Center at Gurney Paragon Mall is an authorised service and retail centre for Xiaomi products, offering device repairs, accessories, and product sales. The centre serves Xiaomi users in the Penang market.
Services cover warranty and out-of-warranty repairs for Xiaomi smartphones, tablets, and smart devices including Mi and Redmi product lines. The service centre handles screen replacements, battery replacements, software troubleshooting, and hardware diagnostics. The retail section sells Xiaomi accessories including phone cases, screen protectors, charging cables, and power banks, alongside Xiaomi ecosystem products including smart home devices, wearables, and audio products. The Gurney Paragon location provides a premium mall setting for the Xiaomi brand in Penang. Staff are trained to diagnose issues and provide repair time estimates. The service centre format allows customers to have devices assessed and repaired while shopping.
Accessory prices range from RM15 to RM100. Repair costs vary by issue and model, with screen replacements typically RM100 to RM400. The centre is busiest during weekends when walk-in traffic increases. The exclusive service centre format provides dedicated expertise for Xiaomi products that general phone repair shops may lack. Warranty repairs are performed at no charge for eligible devices. The Gurney Paragon location provides convenience for Penang consumers who previously needed to travel to Kuala Lumpur for authorised Xiaomi service.
Services cover warranty and out-of-warranty repairs for Xiaomi smartphones, tablets, and smart devices including Mi and Redmi product lines. The service centre handles screen replacements, battery replacements, software troubleshooting, and hardware diagnostics. The retail section sells Xiaomi accessories including phone cases, screen protectors, charging cables, and power banks, alongside Xiaomi ecosystem products including smart home devices, wearables, and audio products. The Gurney Paragon location provides a premium mall setting for the Xiaomi brand in Penang. Staff are trained to diagnose issues and provide repair time estimates. The service centre format allows customers to have devices assessed and repaired while shopping.
Accessory prices range from RM15 to RM100. Repair costs vary by issue and model, with screen replacements typically RM100 to RM400. The centre is busiest during weekends when walk-in traffic increases. The exclusive service centre format provides dedicated expertise for Xiaomi products that general phone repair shops may lack. Warranty repairs are performed at no charge for eligible devices. The Gurney Paragon location provides convenience for Penang consumers who previously needed to travel to Kuala Lumpur for authorised Xiaomi service.
+60 4-226 3005
L4.20 & 20A, 163D, 4th Floor, Gurney Paragon Mall, Gurney Dr, 10250 George Town, Penang, Malaysia
Floor 4 · Gurney Paragon Mall
Operating Hours
Closed - Opens Tomorrow
Opens tomorrow at 10 am
Monday
10 am–10 pm Tuesday
10 am–10 pm Wednesday (Today)
10 am–10 pm Thursday
10 am–10 pm Friday
10 am–10 pm Saturday
10 am–10 pm Sunday
10 am–10 pm Overall Rating
4.4 / 5
Based on 268 Google reviews
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Photo Gallery
Xiaomi Exclusive Service Center Gurney Paragon Mall
Authorized Service Center
The exterior of a modern, well-lit service center with large glass windows and doors. The shop's name, "Authorized Service Center," is visible above the entrance. The Xiaomi logo is displayed prominently on the exterior and interior. Inside, there are display screens showing product images, service counters with chairs, and various Xiaomi products like air purifiers and robot vacuums.
Xiaomi Authorized Service Center
The exterior of a Xiaomi Authorized Service Center with a glass facade. Inside, there are service counters, seating areas, and a large screen displaying Xiaomi phones. The Xiaomi logo is visible on the exterior and interior walls.
Xiaomi Store
A hand holds a Xiaomi Smart Band 9 Active box and paperwork in front of a Xiaomi store. The store has large glass windows displaying various Xiaomi products, including phones and tablets. The Xiaomi logo is visible above the entrance.
Xiaomi Buds 5 Pro Box
A person holds a box of Xiaomi Buds 5 Pro earbuds in front of a wall with a glowing orange Xiaomi logo. The box is white and shows an image of the earbuds. There are some papers behind the box. In the background, a person is seated at a desk.
Xiaomi Logo
A close-up interior shot of a wall with a prominent Xiaomi logo. The logo is orange with blue lettering that spells out "mi". Below the logo, a desk is visible with chairs and some office supplies.
Desk with QR code and packaged item
A white desk surface with a clear plastic partition. On the desk is a white stand with a QR code and text that reads "PCT SDN BHD MALAYSIA NATIONAL QR MAE". A white plastic bag contains a dark-colored item. In the background, a white security camera is visible, along with some papers and pens.
Smartphone Camera Module
A close-up view of the rear camera module of a white smartphone. The module features the LEICA branding and Vario-Summicron lens specifications. There are visible cracks on the back of the phone.
Smartwatch Display
A person is holding a white smartwatch with a digital display showing the time and date. The watch face has large numbers and colorful accents. In the background, a blurred document with a barcode is visible on a white surface.
Xiaomi Robot Vacuum Dock
A white Xiaomi robot vacuum dock with a cardboard box on top. The box is open and contains some white items and papers. The dock has the Xiaomi logo on the front.
Xiaomi Pad 7 Box
A white box for a Xiaomi Pad 7 is placed on a desk. Two security cameras and computer mice are also visible on the desk, along with a laptop and a pen holder.
Service Counter
A service counter with chairs in front of it. There are various items on the counter, including pens, mice, and small signs. An orange logo is visible on the wall above the counter.
Xiaomi Store Interior
An interior view of a Xiaomi store, featuring the illuminated orange MI logo on a grey wall. In the foreground, a person wearing an orange sweatshirt is visible at a desk with a smartphone and papers. A grey chair with a pink plush toy sits in the background.
Service Center Interior
An interior view of a service center with customers and staff. A prominent orange logo with the letters "mi" is displayed on the back wall. There are service counters with computers and chairs, and several people are waiting or being served. On the left, a display board shows information about "Mobile Service".
Xiaomi Smart Camera C300 Box
A white box for a Xiaomi Smart Camera C300 is shown on a table. The box features an image of the camera and the Xiaomi logo. Below the camera image, there are icons indicating compatibility with Google Home and Alexa, as well as a '2K' resolution indicator. A service information document is partially visible in the foreground.
Smartphone Lock Screen
A smartphone displaying its lock screen. The time is 7:57 on Wednesday, November 5th. Notifications indicate that the device is updating (56% complete), needs further setup, and is fast charging at 69%.
Xiaomi Openwear Stereo Earbuds Box
A sealed box of Xiaomi Openwear Stereo earbuds is placed on top of another white box. The earbuds are depicted on the front of the packaging, along with the Xiaomi logo and Hi-Res Audio certification. A computer mouse and a Xiaomi After-Sales Service Record document are visible in the background.
Mall Interior with Storefronts
A view into a mall interior through a glass storefront. The storefront displays various arcade games with colorful neon lights. Beyond the immediate storefront, other shops are visible, including one with a sign that says "Harvey Norman" and another with a sign that says "LEVEL 6". There is also an exit sign that says "KELUAR". In the foreground, a white air purifier and a robotic vacuum cleaner are displayed. A tripod with a blank canvas stands to the right.
Smartphone Side View
A hand holds a light blue smartphone, showing its side profile. The phone has a silver metallic edge and visible buttons. The brand name 'Redmi' is printed vertically on the back of the phone. The background is dark and out of focus.
Service counter with MI logo
A service counter with a prominent red MI logo on the wall above. There are chairs for customers and a desk with some papers and a cup. A person is seated at the counter.
Xiaomi Store Interior
The interior of a Xiaomi store with a prominent orange MI logo on the wall. There are service counters with laptops and chairs, and large screens displaying product information and advertisements for the Redmi Note 11 Series.
Xiaomi Store Interior
The interior of a Xiaomi store, featuring a display of the Xiaomi Pad 7 Pro and Redmi Note 14 Series. A large screen shows a promotional image of the tablet, and a smaller screen displays an advertisement for the Redmi Note 14 Series with a model. There is a white table with chairs, a comfortable beige sofa, and air purifiers on display. The store has a modern and clean aesthetic with bright lighting. Through the glass storefront, other shops in the mall are visible.
Xiaomi Smart Projector L1 Box
A cardboard box for a Xiaomi Smart Projector L1 is shown on a desk. The box features an image of the projector and branding for Xiaomi and Google TV. Also visible are a keyboard, an Apple Mac Mini, a smartphone, a calculator, and a receipt from Maybank.
