Samsung Authorized Service Center - The Gardens Mall at The Gardens Mall
Location: Lot T-242A, T-242B & 243, 3rd Floor, The Gardens Mall,, Midvalley City, Lingkaran Syed Putra,, 59200 Wilayah Persekutuan, Wilayah Persekutuan Kuala Lumpur, Malaysia
Floor 3 · The Gardens Mall
Services cover screen replacements, battery changes, charging port repairs, software troubleshooting, motherboard repair, and water damage assessment for Galaxy smartphones and tablets. The centre also handles warranty claims for devices still within the coverage period, provided the damage falls under Samsung's warranty terms. A diagnostic check is performed before any repair is quoted, and customers receive a cost estimate before work begins.
Warranty repairs are performed at no charge for valid claims, while out-of-warranty repairs are quoted based on parts and labour. Screen replacements for Galaxy models typically range from RM200 to RM800 depending on the device. The Gardens Mall location is convenient for residents of Mid Valley City and surrounding areas, with same-day repair possible for certain common issues.
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Photo Gallery
Samsung Authorized Service Center - The Gardens Mall
Samsung Store Entrance
The exterior of a Samsung store with the prominent "SAMSUNG" logo displayed above the entrance. Inside, displays of electronic devices are visible, and staff members are attending to customers.
Samsung Telecommunications Store
The exterior of a Samsung telecommunications store. The store has a large sign that says "SAMSUNG" in illuminated letters above the entrance. The words "KEDAI TELEKOMUNIKASI" are written in large white letters on the dark gray wall to the left of the entrance. Inside the store, there are display stands with electronic devices.
Samsung Store
The exterior of a Samsung store with the large "SAMSUNG" logo prominently displayed above the entrance. Inside, various Samsung products are displayed on shelves and counters. Several customers and staff members are visible within the store. A large display of the Galaxy Z Flip 4 is positioned near the entrance.
Customer Service Area
A customer service area with a counter, a digital display showing queue numbers, and people waiting. The sign above the counter reads "CUSTOMER SERVICE". The digital display shows "Now Serving" with ticket numbers 2010, 2009, and 2008, and the corresponding counters. Another part of the screen shows "Always here to help" and a step "4. Choose your account". There is also a sign with a QR code for queuing.
Electronics Store Display
A wide shot of an electronics store interior. A long, dark display counter with white tops runs through the center of the image, showcasing various mobile phones and other electronic devices. Several customers and staff members are visible in the background, browsing or attending to customers. The store appears well-lit with overhead lighting and has a modern aesthetic with light-colored wood-look flooring.
Samsung Galaxy Note 10+ Promotional Display
A close-up shot of a Samsung Galaxy Note 10+ phone screen displaying a promotional message. The screen shows the time as 17:45, a warning icon, a registered trademark symbol, Wi-Fi signal strength, and battery at 68%. The message on the screen reads "Swipe left to explore the Galaxy Note 10+". In the blurred background, people are visible sitting and standing, suggesting a retail or exhibition environment.
Smartphone Display
A hand holds a smartphone displaying its home screen. The screen shows a wallpaper with blue and pink hues, a search bar, and various app icons including Play Store, Google, Game Launcher, and Gallery. Text on the screen reads "Swipe left to explore" and "Specifications". A small blue sign at the bottom right corner indicates "Supports SAMSUNG PAY".
Samsung Galaxy A Smartphone Display
A hand holds a Samsung Galaxy A smartphone displaying its home screen with various app icons including Jam, Kalender, Samsung Notes, and Microsoft Apps. In the background, a sign reads "Galaxy A50 | A70 | A90" and a red circular badge with "SAMSUNG NEW" is visible. A product information card for the Samsung Galaxy A is also present.
Phone Comparison Screen
A hand holds a smartphone displaying a comparison screen for various Samsung Galaxy phone models. The screen shows options to compare the Galaxy S10+, Galaxy S10, Galaxy S10e, and Galaxy Note9. In the blurred background, a store interior with a "Customer Service" sign is visible.
Phone Storage and Memory
A close-up view of a smartphone screen displaying storage and memory information. It shows 207.9 GB free out of 256 GB for storage, and 6.4 GB free out of 12 GB for memory. An 'Optimise' button with a circular arrow icon is also visible.
Samsung Note10+ Box
A dark box with the text "Note10+" and an illustration of a stylus. A warranty sticker for Samsung is visible in the top right corner.
Mall Interior with Shops
An interior view of a multi-level shopping mall. On the upper level, storefronts for Samsung, Machines, and Oppo are visible, along with a restaurant with Japanese characters. People are browsing and walking on the upper walkway. The lower level shows more shops and escalators, with shoppers moving about.
Samsung Phone Display
A Samsung smartphone is displayed on a stand, showing a note-taking app. To the left, a promotional display for "Exclusive Rewards" and "Protection Plan" is visible, with the Samsung logo.
Smartphone Display
A smartphone with a blank white screen is displayed on a black surface. A white cord is coiled on the surface to the left of the phone. In the background, a person is seated with their legs crossed.
Customer Service Area
A customer service area with a "CUSTOMER SERVICE" sign above a door labeled "STAFF ONLY" and "NOTICE". Two computer monitors are on a counter, labeled "COUNTER 1" and "COUNTER 2". A digital screen displays "Now Serving" ticket numbers and "Always here to help".
Samsung phone displaying a reflection of a store interior
A hand holds a Samsung smartphone, displaying a reflection of a store interior. The reflection shows large, illuminated letters that appear to spell out "S7". The background of the reflection shows a modern retail environment with wooden paneling and bright lighting. The phone itself has the Samsung logo visible at the top.
Samsung Pay Display
A large black screen is mounted on a white wall with the Samsung Pay logo above it. Below the screen is a display stand showing how Samsung Pay works in three simple steps: Swipe up, Authenticate, and Tap phone. A smartphone and a payment terminal are displayed on the stand.
Samsung Store Opening Soon
A black wall with the Samsung logo and the words "OPENING SOON" is displayed in a shopping mall. Several people are walking past the display.
Electronics Store Interior
An interior view of a brightly lit electronics store. Several customers are browsing displays of electronic devices, likely phones or tablets, arranged on sleek, modern counters. Staff members are also visible, interacting with customers or attending to displays. The store features a clean, minimalist design with wood-look flooring and numerous ceiling lights.
Electronics Stores in a Mall
A view of several electronics stores inside a mall. On the left, an Apple store is visible with its logo. In the center, a Samsung store displays "Galaxy S7 edge" signage and various electronic products. To the right, an Oppo store is also visible. The stores are well-lit and appear to be busy with customers and staff.
Samsung Galaxy A30 Display
A hand holds a Samsung Galaxy A30 smartphone displaying its home screen with weather information for Kuala Lumpur. To the right, a display card details the phone's features, including a 6.4" AMOLED display, ultra-wide dual rear camera, AR Emoji, 16MP selfie camera, 4,000mAh battery, fast charging, and rear fingerprint sensor. The price is listed as RRP RM 799.-. In the background, a stand displays the "A30" logo.
People at a table in a mall
Two people, a woman wearing a hijab and a man wearing a baseball cap, are sitting at a table in what appears to be a shopping mall. They are both looking at a mobile phone. In the background, there are various shop fronts, including one with a "Pelikan" sign and another with a "Microsoft Authorized Reseller" sign. There are also tables and chairs set up for seating.
Samsung Galaxy A80 Display and Specifications
A hand holds a Samsung Galaxy A80 smartphone displaying a welcome screen with the prompt "Swipe left to explore" and a "Specifications" button. Below the prompt are app icons for Galaxy Store, Gallery, Play Store, and Google. To the right of the phone is a display card detailing the specifications of the Samsung Galaxy A80, including its display, camera features, battery, and fingerprint sensor. The price is listed as RM 2499.-.
Samsung Pay Loyalty Card Display
A hand holds a smartphone displaying a Samsung Pay interface. The screen shows a promotional banner for Samsung Pay on the Galaxy Watch, followed by a section for loyalty cards. A digital representation of a Standard Chartered WorldMiles Mastercard is visible, with the last four digits '8888' displayed. The background shows a modern interior with seating and a "Customer Service" sign.
Samsung Phone Display
A hand holds a white Samsung smartphone, showcasing its rear camera array and the Samsung logo. In the background, another white Samsung phone is visible, along with display stands and a white surface, suggesting an electronics store or exhibition.
Samsung Phone Comparison
A close-up of a smartphone screen displaying a comparison between the Samsung Galaxy Note10+ and the Samsung Galaxy S9+. The screen shows images of both phones, with the Note10+ on the left and the S9+ on the right. The text "Compare" is visible at the top of the screen. Below the phone images, the names "Galaxy Note10+" and "Galaxy S9+" are displayed. The comparison appears to be in a retail or showroom environment, with blurred figures and displays in the background.
Queue Display
A digital screen displays a queue management system. It shows 'Now Serving' with ticket numbers 3010, 2001, and 4004, each assigned to Counter 1. The screen also has text that reads 'Always here to' and a phone number '1800-88-9999'. The background is a light-colored, textured wall.
Customer Service Center Queue Display
A digital display shows the number of customers waiting for repair and collection services at a customer service center. Below this, a sign lists services offered: Software Update, Repair, New Device Set-up, and Data Transfer Guide. A ticket dispensing machine is located below the service list.
Samsung Galaxy S25 Ultra
A person holds a light purple Samsung Galaxy S25 Ultra smartphone next to its black packaging box. The phone has a prominent camera array on the back. The box displays an illustration of the phone's camera and stylus, along with the text "Galaxy S25 Ultra". A green box cutter is visible in the background.
Samsung Galaxy Z Fold4 and Z Flip4 Display
A display window showcasing Samsung Galaxy Z Fold4 and Z Flip4 phones. The top of the display features large, illuminated text reading "Galaxy Z Fold4 | Z Flip4". Below this, a Galaxy Z Fold4 is displayed open on a shelf, and a Galaxy Z Flip4 is displayed folded on a lower shelf. The reflection in the glass shows the interior of a store with other products and people.
Urban walkway with planters and buildings
A view of a modern urban walkway with a curved overhead structure, planters with greenery, and tall buildings in the background. A sign indicating "Setia International Centre" with an arrow is visible. The ground is paved with concrete and tiles.
Electronics on a Counter
A close-up view of a counter displaying various electronic devices, including smartphones, a smartwatch, and a tablet. Some phones are connected to chargers. A fire extinguisher is visible on the wall in the background. A person wearing a dark jacket with a Samsung badge is partially visible on the left.
Samsung Galaxy Note 10+ Box Contents
A Samsung Galaxy Note 10+ phone in Aura Glow color is shown next to its box, which contains a fast charging adapter and AKG earphones.
Samsung Galaxy Watch 5 Box
A white box with an image of a Samsung Galaxy Watch 5 on it. The box is lying on a dark textured surface. To the left, a black box is partially visible. In the background, a black printer or scanner is visible.
Smartphone Display
A close-up shot of a smartphone screen displaying a colorful wallpaper and interface elements, including a search bar and a 'Specifications' button. In the background, a retail store environment is visible with other phones on display and blurred figures of people browsing. A large screen in the distance shows the word 'Galaxy'.
Samsung Galaxy Note10+ Display
A Samsung Galaxy Note10+ phone is displayed on a stand in a store. The phone screen shows a prompt to swipe left to explore the device and a button to compare devices. To the right of the phone is a display stand with the Samsung logo and icons representing Performance, Design, Productivity, and Creation. The background shows a retail environment with other products and customers.
Parking Level Sign
A purple painted concrete pillar in a parking garage displays a circular decal with the text "Level 5b Zon U" in dark gray lettering. The decal has a light gray decorative pattern. A white car is parked to the right of the pillar.
Damaged Samsung Phone
A teal Samsung smartphone with a damaged corner is lying on a pink surface. The phone's camera array is visible, as is the Samsung logo. Other objects, including a mug and electronic devices, are out of focus in the background.
Samsung Galaxy Watch Active2
Several boxes of Samsung Galaxy Watch Active2 smartwatches are displayed on a wooden surface. The boxes show different watch colors and band options, including silver, pink, black, and gold. Some boxes also feature warranty information and product details.
Samsung Store Interior
The interior of a Samsung store with a "Gaming Experience" display on the left and a "Customer Service" counter on the right. Several screens are visible, displaying various content. Two customers are present, one at the customer service counter and another seated in the background. The store has a modern and clean design with bright lighting.
Electronics Store Display
A display of electronic devices, including tablets and laptops, is set up on a long counter in a brightly lit store. Various accessories, such as phone cases, are also visible on shelves. In the background, other store sections with more products and customers can be seen.
Samsung Customer Service Display
A digital display shows a queue number system for Samsung Customer Service. The screen displays ticket numbers such as 2013, 2012, 2011, 1001, 4002, and 3001, each with a corresponding number of people waiting. Below the queue numbers, it indicates the time and date as 12:21:18 PM, Tuesday, 20 April 2019, and the text "EW SAMSUNG SERVICE CENTER.....". To the left, a white stand with Samsung branding and the message "Repair With Spare" is visible.
Samsung Store Interior with Hand Holding Phone Cases
A person's hand holds two phone cases in the foreground, with a Samsung store interior visible in the background. The store features display shelves with electronic devices, a large "Galaxy" sign, and several customers browsing. The phone cases have colorful designs, one with a travel theme and the other with a "Happy" message and cartoon characters.
Platform 1 Sign
A blue sign displays "PLATFORM 1" at the top, followed by a list of destinations. A green checkmark is next to "Pelabuhan Klang". The list includes: Jalan Kastam, Kg Raja Uda, Teluk Gadong, Teluk Pulai, Klang, Bukit Badak, Padang Jawa, Shah Alam, Batu Tiga, Subang Jaya, Setia Jaya, Seri Setia, Kg Dato Harun, Jalan Templer, and Petaling. A QR code and "MyRailtime" logo are visible on the lower right side of the sign. The sign is mounted on a pole at a train station platform.
Electronics Store Display
An interior view of a modern electronics store, likely a Samsung store, showcasing various mobile phones and accessories on display tables and wall shelves. Two customers are interacting with a sales associate near a central display. The store features a sleek, contemporary design with dark furniture and bright lighting. Signs indicate "Galaxy S24 Series" and "Galaxy Buds Pro."
Samsung phone displaying a mall interior
A hand holds a Samsung smartphone, displaying a reflection or photo of a shopping mall interior. The phone screen shows a view of a mall with shops and people. In the foreground of the phone screen, a silver Samsung Galaxy S7 Edge phone is displayed on a stand. The background of the phone screen shows a wide view of the mall with wooden paneling and lights.
Samsung Galaxy A10s Display
A Samsung Galaxy A10s smartphone is displayed on a stand, showcasing its screen with colorful wallpaper. Next to it is a circular red badge that says "SAMSUNG NEW". A product information card details the phone's features, including its display, camera specifications, battery life, and storage. The price is listed as RM 529.-. In the background, other Samsung phones and a "Galaxy A" sign are visible.
Electrical Outlets
Two white electrical outlets are stacked on top of each other within a recessed channel. The channel appears to be part of a desk or furniture piece, with dark wooden trim visible on the left and right sides. The area around the outlets is dusty and contains some debris, including small pieces of paper, dust bunnies, and stray wires.
Samsung Store Entrance
The image shows the entrance to a Samsung store. A large illuminated "SAMSUNG" sign is visible above the entrance. In front of the store, there are promotional displays for "Galaxy AI Play Zone" and a chance to win prizes, including a Galaxy S24 Ultra. Several Samsung phones and devices are displayed on stands inside the store.
Samsung Galaxy S23 Series Phone
A person is holding a black Samsung Galaxy S23 Series smartphone. The phone is partially out of its black packaging box, which also has the Samsung logo. Another person in the background is wearing a black t-shirt with "Galaxy S23 Series" printed on it.
Customer Service Counter
A customer service counter with staff members attending to customers. A large sign above the counter reads "CUSTOMER SERVICE". There are computers, tablets, and promotional materials displayed on the counter. A screen shows queue numbers and a message that reads "Always have to..."
Samsung Display Stand in Mall
A Samsung display stand is set up in a mall, with several people interacting with the products. The stand features a large Samsung logo and is cordoned off with red velvet ropes. In the background, other shops and shoppers are visible.